NEWREZ MYLOANCARE

MYLOANCARE

Newrez partners with MYLOANCARE, LLC to provide loan services. If you are a customer of LoanCare, LLC, please log in to your customer portal. NEWREZ MYLOANCARE also works with PHH Mortgage Services to provide loans.

NEWREZ MYLOANCARE


To make a fee payment, please call 866-317-2347 and ask to speak with one of our representatives. We offer an assortment of installment techniques, including: Autodraft Online payment on account Website Phone Check ,or money orders.

FAQs

Question: 1 How do I access Form 1098 or 1099?

We send you paper copies of your mortgage interest (Form 1098) and non-wage income (Form 1099) statements by January 31st each year.

These forms are also available through our website. To view or download your Form 1098 or 1099, log into your online account and click on the loan number to go to your dashboard. Click Statements and select 1098 Annual or 1099 Annual.

NEWREZ MYLOANCARE


After you sign in to your online account, you can also turn on notifications so we can notify you by text when your Forms 1098 and 1099 are available online. Click the "down" arrow next to your profile icon and select My Profile from the drop-down menu. Then click Contact Preferences and select Notifications to set notification preferences.


Question: 2 How can I Request a Document That I Do Not See In The List Of Available Documents?

To request a document that is not listed in your list of available documents. Log in to your online account and click on your loan number to go to your dashboard. Click Help, click Contact Us, and select Documents from the available options under What is your question about? In the Details field, enter a detailed description of the document you need and click Submit.


Question: 3 Are There Downloadable Forms On Your Website?

Yes. Various downloadable forms and worksheets are available on (our website)


Question: 4 How can I view my billing statement?

Log in to your account and click on the loan number to go to your dashboard. Click Statements and then Monthly to view and download statements by month.

Q: 5 How do I create an account on your website?

Registering your online account is easy. Enter your preferred username and email address, click Create Account, and follow the instructions and on-screen instructions.


Question: 6 Why can't I use my email address as a username for my account?



For security reasons, our system does not allow special characters (eg @, %, and #) in usernames.


Question: 7 Why does your system block me if I enter the wrong username or password several times?

To protect your privacy, our system will lock your account if you try to log in three times with an incorrect username or password. You can reset your username or password by selecting Forgot Username or Forgot Password on the Login page. If you continue to have trouble logging in, please call our customer care team at 866-317-2347.


Question: 8 Why Does Logging Into My Account Require a 10-Digit Loan Number?

Our system is designed to handle millions of loans, but loan number formats vary from industry to industry. If your loan number is only eight or nine digits long, add one or two zeros to the beginning of the loan number to make it a ten-digit number. This will ensure that our system recognizes your account.


Question: 9 Why do I have to Answer Security Questions to Sign in To My Account?



Your answers to our security questions help us protect your account by helping to ensure that you are the one signing in.


Question: 10 How Can I View my Billing Statement?

Log in to your account and click on the loan number to go to your dashboard. Then click Statements and click Monthly to view and download statements by month.


Question: 11 How Can I View My Account History Online?

Log in to your online account and click on your loan number to go to your dashboard. Then, at that point, click on Payments and snap on Payment History to see all exchanges.


Question: 12 How Can I Update The Personal Information In My Account?

To update your personal information, log into your online account and click on your loan number to go to your dashboard. Next, click the "down" arrow next to your profile icon and select My Profile. Here you can update any information (address, phone number, email address) that is incorrect or incomplete. We urge you to refresh your own data at whatever point anything changes.


Question: 13 How do I add an authorized user to my account?

To add an authorized user to your Newrez account, you (the person named in your mortgage agreement) must submit a written request.

To apply online, log in to your online account and click on your loan number to go to your dashboard. Click Help, select Customer Account from the available options under What are you asking? In the Details field, enter a detailed description of the person you want to add, including their first name, last name, phone number, and mailing address. Also, explain why you want to add this person to your account. Then click Submit.


Question:14 What is an “Escrow Account”?

An escrow account is a type of savings (or "holding") account that we manage for you. We deposit a portion of each mortgage payment you make into your escrow account. We do this to cover the estimated cost of your property taxes, homeowner's insurance premiums, private mortgage insurance (PMI), and other fees (as allowed in your mortgage agreement). When you have an escrow account, we pay these bills for you from the funds in your account.


Question: 15 Why Has My Mortgage Payment Changed?

Most changes in your payment amount are due to changes in your property taxes or your homeowner's insurance premium. If you have an adjustable-rate mortgage, your payment may change as a result of the recalculation of your interest rate


Question: 16 Where Can I Find a List of All Your Fees?

You can find our current fees in our price list.


Question: 17 What is an HOA Fee?

A Home Owners Association (HOA) fee is charged for the services and amenities provided by the HOA. This may include trash removal, security, maintenance, or amenities such as the clubhouse or pool. The fee is usually charged monthly or annually.


Q: 18 How is my HOA Fee Assessed?

HOA fees are divided proportionally among the homeowners in your community. The amount you pay depends on the percentage of the property you own.


Q: 19 Why Did My Mortgage Company Pay My HOA Fees? 

We have paid your HOA dues because your dues are past due and your HOA has placed a lien on your property. The most common way to remove a lien is to pay the full amount owed to the HOA. If you are unable to pay your HOA in full and/or remove the lien, you may face foreclosure


Question: 20 How Can I Tell If You Have Paid My Home Insurance Bill From My Escrow Account?

Log in to your online account and click on your loan number to go to your dashboard. Then, at that point, click on Payments, and afterward click on Payment History to see all exchanges. Your insurance payment is a line item labeled "Premium Payment" in the Description column. The "Escrow Amount" field on the right shows how much we paid from your escrow account.


Question: 21 How can I View Upcoming Homeowner Insurance Payments?

Log in to your online account and click on your loan number to go to your dashboard. Then click on Statements and click on Taxes and Insurance. The sum insured shown is an estimate based on what we paid for you last year. We won't know the exact amount we have to pay until we receive your final invoice.


Question: 22 What is “Loss Mitigation”?

When you fall behind on your mortgage payments, you lose a lot, including your home and your good credit score. To help you minimize (or "mitigate") your losses and avoid foreclosure, we turn to you with our "loss mitigation" process.

During loss mitigation, we will assign a dedicated mortgage professional to act as your personal single point of contact (SPOC). Your SPOC will work closely with you to evaluate your situation and determine all the options available to you.

As part of our evaluation (also called an "exercise"), we will explore alternative payment solutions. We will try to create a plan that allows you to make your payments and stay in your home.

Some Of These Options May Include:

(1) Repayment (paying your overdue payments over an extended period of time). Stay in your house.

(2) Forbearance (not making any payments for a certain number of months and then returning the missed payments later). Stay in your house.

(3) Alteration (changing the provisions of your credit to attempt to make your installments more reasonable). Remain in your home.

(4) Short deal (selling the property for short of what you owe - yet the deal fulfills your obligation). You will track down somewhere else to live.

(5) Deed in lieu of execution; also called "deed-in-lieu", "DIL" or "discharge of mortgage" (You willingly transfer your title deed to us. We agree not to foreclose and can offer financial assistance to relocate.) You find somewhere else to live.

(6) To learn more about loss mitigation options, log into your online account and click on your loan number to access your dashboard. Then click on Mortgage Help.


Question: 23 I am behind on my mortgage payments. What can I do to avoid foreclosure?

Depending on your unique situation—and with your lender's approval—there are a variety of potential options available to you. As part of our loss mitigation assessment (also called an “exercise”), we will explore these options. We will try to create a plan that allows you to make your payments and stay in your home.

Some of your options may include:

(1) Repayment (paying your overdue payments over an extended period of time). Stay in your house.

(2) Forbearance (not making any payments for a certain number of months and then returning the missed payments later). Stay in your house.

(3) Alteration (changing the conditions of your credit to attempt to make your installments more reasonable). Stay in your house.

(4) Short sale (selling the property for less than you owe – but the sale satisfies your debt). You will track down somewhere else to live.

(5) Deed in lieu of execution; also called "deed-in-lieu", "DIL" or "discharge of mortgage" (You willingly transfer your title deed to us. We agree not to foreclose and can offer financial assistance to relocate.) You find somewhere else to live.

(6) To learn more about loss mitigation options, log into your online account and click on your loan number to access your dashboard. Then click on Mortgage Help.

(7) Depending on which option we can approve you for, you may need to send us certain documents. As part of your review, we will explain how to upload (electronically send) documents to us and how to physically send paper documents if necessary.

Note: In most cases, we will report your exercise plan to the major consumer credit bureaus – which may affect your credit score.


Question: 24 What Paperwork Do I Need To Send You In Order To Get a Loss Mitigation Rating (Also Called a "Workout")?

Here is a list of the essential documents we need to guide you through our loss mitigation process. Note: Depending on your specific situation, we may also need additional documents:

(1) Finish up and sign. You can get this structure from our site.

(2) Two payslips. Are you earning a paycheck? If so, provide copies of your two most recent pay stubs showing year-to-date earnings.

(3) Profit and loss statement. Are you an entrepreneur? If so, provide a copy of your most recent quarterly or annual income statement.

(4) Bank statements. Send us a copy of your two most recent personal bank statements for all your bank accounts. Include a letter explaining any unpaid deposits or transfers of $1,000 or more in the past six months.

(5) HOA fees. Submit proof of payment of all homeowner association fees.

(6) Don't wait until you have all the documents in hand before you start sending us items - start by sending us what you have. Call our customer care team at 866-317-2347 for instructions on uploading (electronically sending) documents to us.

(7) After we receive your documents, we will assign you one of our trained mortgage professionals as your single point of contact (SPOC) during your loss mitigation assessment. Your SPOC will work intimately with you to foster the most ideal answer for yourself as well as your loved ones.


Question: 25 How Much Do You Charge For Your Loss Mitigation Services?

Nothing. Our loss mitigation services are free.


Question: 26 Do you Need More Information From Me to Complete My Training? I Have Sent the Documents But No One Has Heard Back.

For updates on the status of your training, please call the SPOC (single point of contact) we have assigned to you.

Question: 27 If I don't qualify for a loss mitigation plan that allows me to stay in my home, how can I afford foreclosure?

Depending on Your Particular Situation, Several Options May Be Available To Avoid Foreclosure:

(1) Sell ​​your house. You offer your house for sale with a real estate agency. If the final sale price doesn't pay off what you owe on the mortgage, it's called a "short sale" and we'll work with you to settle the remaining amount you owe. Our team will be happy to work with you and your realtor on a short sale.

(2) Execution deed (DIL). You eagerly move the deed of your property back to your bank. In return, they can relieve you of some or all of your mortgage obligations. In some cases, we may be able to provide financial assistance with moving. Our team will be happy to help you set up DIL.

(3) Renewal. You pay all your overdue amounts in one payment.

(4) Ask the SPOC (single point of contact) we have assigned you which options are best for you.


QUESTION: 28 You Reported To The Credit Bureaus That I Made a Late Payment. Why Did You Do That? How Can I Dispute This?

Most mortgage payments are due on the first of each month (although some have different due dates). After the due date, we will then give you a 15-day grace period before charging you a late fee. However, if your payment arrives at our office after the last day of the month in which it was due, we will inform the consumer credit bureaus that you have made a late payment as stated in your mortgage agreement.

We report late payments to the credit bureaus once a month, with one exception: When a loan is transferred to us from another mortgage provider, we wait up to 60 days after the transfer before reporting late payments.

If we've reported your payment as late, but you have information (such as a bank statement) that shows we received your payment before the end of the month it was due, please send us a copy of that information along with a written explanation. Once we receive your information, we will investigate it further. 

You also have the right to ask us to provide you with documentation to verify that we did not make a mistake when processing your loan. Send your solicitations and supporting data to:

(1) NEWREZ MYLOANCARE

(2) PO Box 10826

(3) Greenville, SC 29603

(4) After the mortgage loan is originated, your account must be managed (or "served") for the entire term of the loan. As your mortgage servicer, we perform several business functions on behalf of our clients (the companies that own the mortgages we provide). These features include:

(5) Collecting mortgage payments and paying bills for homeowners insurance and property taxes.

(6) Calculating interest rates on variable rate loans.

(7) Working closely with delinquent homeowners to try to develop a workable payment plan so they can avoid foreclosure.

(8) Foreclosure of non-performing properties - but only if absolutely necessary for non-performing loans.

(9) Maintenance, reconstruction, and sale of vacant properties.


Question:29 What Is A Mortgage Service?

After the mortgage loan is originated, your account must be managed (or "served") for the entire term of the loan. As your mortgage servicer, we perform several business functions on behalf of our clients (the companies that own the mortgages we provide). These features include:

(1) Collecting mortgage payments and paying bills for homeowners insurance and property taxes.

(2) Calculating interest rates on variable rate loans.

(3) Working closely with delinquent homeowners to try to develop a workable payment plan so they can avoid foreclosure.

(4) Foreclosure of delinquent properties – but only if absolutely necessary for seriously delinquent loans.

(5) Maintenance, reconstruction, and sale of vacant properties.


Question: 30 Does Your Company Own My Mortgage?

No. We service your loan account only on behalf of the company that owns your mortgage.

Question: 31 Can I Change The Mortgage Manager?

No. You cannot change the mortgage manager at will. The company that owns your mortgage decides which lender manages the mortgage accounts it owns. However, if you are refinancing your loan, it is possible that your new lender may use another company to service their loans.


Question: 32 Someone Contacted Me Claiming To Represent Your Company, But I Think It Might Be A Scam. What Should I Do?

Always be aware of fraudsters falsely claiming to represent us. If you suspect that a call, email, text, or letter you have received is fraudulent, do not provide any personal information. Instead, call us right away at 866-317-2347.


Here are some tips to help you recognize that you are dealing with a scammer:

(1) When we verify your identity over the phone, we will never ask for more than the last 4 digits of your social security number.

(2) We may ask you to pay on time, but we will never ask you to use your credit card to pay immediately.

(3) We will never ask you to pay off your mortgage with store gift cards.


Question: 33 I Was Affected By A Natural Disaster. what do I have to do?

If you or your property has been affected by a natural disaster, here's what to do:

(1) First, make sure your family is safe. If you have evacuated, do not return home until local authorities say it is safe to do so. Never attempt to drive through flood waters or active fire zones.

(2) Can't pay off your mortgage because of a fire, flood, storm, or earthquake? Need help with home insurance? Call our customer care team at 866-317-2347. Select option 5 for help with insurance.

(3) To register for federal disaster assistance, call the FEMA Helpline at 800-621-3362/TTY 800-462-7585.

(4) Visit the government to find out if you qualify for individual disaster assistance.

(5) For detailed instructions on how to file a FEMA disaster claim and how to work with your insurance company and their adjusters, visit gov/nfip-file-your-claim.


Question: 34 Why Were My Mortgage Services Transferred To You?

It is common for mortgage lenders and investors to transfer mortgage loan servicing from one servicer to another. Lenders are always looking for servicers who can provide better homeowner service, lower costs, and better compliance – and we're among the best in the business.

It is also important to note that a servicing transfer does not change any of the terms of your mortgage agreement; the only difference is the company you send your payments to.


Question: 35 Will My Auto-Suggest Information Be Transferred To You From My Previous Administrator?

Yes, in most cases, if you have previously paid your monthly payment by automatic withdrawal (automatic transfer) from your bank account, this information will be transferred to us automatically - provided your previous lender has set it up correctly and transferred your details to us correctly.

The "Welcome Letter" we sent you tells you whether your monthly automatic withdrawal information has been successfully transferred to us.

If you had a bi-weekly auto-draw plan with your previous service provider, your auto-draw information did not automatically transfer to us. You will need to set up a new bi-weekly automatic draft schedule by completing and submitting our Bi-Weekly ACH Draft Authorizations.

To set up monthly automatic payments from your bank account, log into your online account and click on your loan number to go to your dashboard. Then click on Payments and click on Schedule Recurring Payment.


Question: 36 What do I Need To Do If I Use An Online Bill Payment Service To Pay My Mortgage?

Update the "beneficiary" settings in your online payment system: Enter the name of your new administrator (Newrez LLC) and the new loan number we provided you.


Question: 37 What should I Do If I Sent My Last Payment To My Previous Lender?

Nothing. Your previous service technician will forward your payment to us. Per government regulations, we do not charge late fees or report late payments to consumer credit agencies within the first 60 days after a transfer.


Q:38 What does my mortgage payment consist of?

Your mortgage payment consists of several parts:

(1) Principal: The amount you borrowed to buy the property. This part of your payment goes towards paying off your loan balance (how much of the principal you owe your lender).

(2) Interest: A percentage of the principal amount that you pay to your lender over the life of the loan. It's the fee your lender charges for borrowing money.

(3) Charge: The local charge you pay to your neighborhood government. If your mortgage has an escrow account, your mortgage payment includes part of the total amount of tax you'll owe when your next tax bill is due. If you have an escrow account, we pay the tax bill for you. If not, we don't include the property tax in your mortgage payment and you pay it yourself.

(4) Insurance: Your home owner's (or "hazard") insurance. It's the insurance you pay to protect your home and its contents against fire, theft, liability, and other losses. If your mortgage has an escrow account, your mortgage payment includes a portion of the premium you'll owe when your next tax bill is due. If your mortgage has an escrow account, we'll pay your insurance for you. If not, we don't include the cost of insurance in your mortgage payment and you pay it yourself.

(5) Other fees: Depending on your local and state laws, your payment may include additional fees or costs such as HOA fees, water/sewer assessment fees, and more. 

(6) To see the exact breakdown of your mortgage payment, log into your online account and click on your loan number to go to your dashboard. Then click on Loan Details.

(7) A detailed explanation of mortgage repayments can be found in this article.


(8) To more deeply study how your escrow account functions, read this accommodating article.


Question: 39 What Are My Payment Options?

We offer an assortment of installment strategies, including:


(1) Autodraft: Programmed withdrawal of your installment from your ledger is the simplest and most helpful method for paying. If your loan was transferred to us from another servicer, your automatic draw arrangements are likely to have been transferred to us when your loan was transferred - but check the 'welcome' letter we sent you to make sure.

(2) If you need to set up monthly automatic withdrawals, log into your online account and click on your loan number to go to your dashboard. Then click on Payments and then click on Schedule Recurring Payment

(3) To set up bi-weekly payments, use our bi-weekly automatic payments signup form.

(4) Online payment on account: You can also use your bank's online bill pay service - or any other online bill payment system. Just enter the correct payment amount and set the payee name to NEWREZ MYLOANCARE LLC. If your mortgage has an escrow account or you have an ARM (adjustable rate mortgage), be sure to track any changes to your payment and adjust your invoice amount before your payment is due.

(5) Website: If you have an online account with us, you can make one-off payments through our website. Log in to your online account and click on your loan number to go to your dashboard. Click on Payments and snap on One Time Payment.

(6)Telephone: You can likewise pay to utilize our robotized telephone framework. Or you can talk to a live customer care representative if needed. One way or another, call us complementary at 866-317-2347.

(7) Check or money order: We do not accept cash payments, but you can pay by check or money order. If you receive paper statements from us, do not forget to include the payment coupon with the payment. Also, remember to write the Newrez loan number on the check or money order.


Question: 40 How Can I Check The Status Of My Payment?

Log in to your online account and click on your loan number to go to your dashboard. Click Payments and then View Pending Payments. Withdrawal of funds from your bank account may take up to three business days.

If you would like us to notify you when we withdraw your payment from your bank account and send it to your mortgage account, please sign up for text or email alerts. On the taskbar, click the "down" arrow next to the profile icon and select My Profile from the drop-down menu. Then click on Contact Preferences and snap on Notifications.


Question: 41 What Should I Do If I Sent My Last Payment To My Previous Lender?

Nothing. Your previous service technician will forward your payment to us. Per government regulations, we do not charge late fees or report late payments to consumer credit agencies within the first 60 days after a transfer.


Question :42 Why has my mortgage payment changed?

Most changes in your payment amount are due to changes in your property taxes or your homeowner's insurance premium. If you have an adjustable-rate mortgage, your payment may change as a result of the recalculation of your interest rate.


Question: 43 How Can I Get Confirmation That You Have Received My Payment?

If you would like us to notify you when we withdraw your payment from your bank account and send it to your mortgage account, please sign up for text or email alerts. Log in to your online account and click on your loan number to go to your dashboard. Click the "down" arrow next to your profile icon and select My Profile. Then, at that point, click on Contact Preferences and snap on Notifications.


Question: 44 How Can I Get A Quote?

Is it true that you are keen on taking care of your home loan credit? Log in to your online account and click on your loan number to go to your dashboard. Click on Payments, then click Request Payout to request a quote.

Your offer will have an expiry date, so act fast once you receive it. Otherwise, it will expire and you will have to start over and get another one.

Note: Depending on local and state laws, we may charge you a fee of up to $30 to prepare a quote. We will let you know in advance if you have to pay for your offer.


Question: 45 How Do I Send A Mortgage Payment?

If you want to send us a mortgage payoff check, make sure you're paying the amount shown on the current valid payoff offer (see previous Q&A for more information).

Write your loan number on your paycheck and send it with a brief explanation to:

(1) Shellpoint Mortgage Service

(2) 55 Beattie Place, Suite 110

(3) Greenville, SC 29601

(4) If you're paying by bank transfer, check your quote to see what information you need to provide when paying.


Question:46 How Do I Make The Next Installment Of Principal Or Escrow?

Log in to your online account and click on your loan number to go to your dashboard. Click Schedule Recurring Payment and click Continue. Then click the Edit button, which will display your bank account information along with two data entry fields: one for additional principal payments and one for additional dependent payments. 

Click on the appropriate check box and then enter the amount you want to pay in the appropriate data field. Check your ledger data and snap Continue. Then check the showed exchange subtleties and snap Save.


Question: 47 How Can I Pay The Fee?

To make a fee payment, please call 866-317-2347 and ask to speak with one of our representatives. We are available from 8:00 AM to 9:00 PM Eastern Time. Monday Friday and Saturday from 10 a.m. to 2 p.m.

You can likewise send us a check or cash request. Be sure to include a detailed letter explaining what fees you want to pay. Don't forget to write the loan number on the check or money order. Send payment and letter to:

(1) NEWREZ MYLOANCARE

(2) PO Box 10826

(3) Greenville, SC 29603-0826


Question: 48 Your Website Or Phone System Won't Let Me Make A Payment. Why?

Is our site or our computerized telephone framework keeping you from making an installment? If so, that means you have outstanding mortgage account issues that need to be resolved.

Have your advance number prepared and call 866-317-2347 to talk with one of our agents. We are available to you Monday to Friday from 8:00 a.m. to 9:00 p.m. ET and on Saturdays from 10 a.m. to 2 p.m. met.

Question: 49 How Do I Cancel A Scheduled Payment?

Whether you can cancel an already scheduled payment depends on the type of payment:

(1) Same-day payments cannot be canceled. This includes lump sum payments that you have scheduled earlier in the day or any payment that is due on that day.

(2) Monthly or bi-weekly automatic payment withdrawals can be canceled - as long as you request it no later than three business days before the scheduled payment date. Have your loan number ready and call 800-365-7107 (Eastern Time; Mon - Fri 8:00am - 9:00pm; Sat 10:00am - 2:00pm)

For All Other Scheduled Payments:

(1) If more than five business days pass before the scheduled payment date, you can cancel the payment. Log in to your online account and click on your loan number to go to your dashboard. Click Schedule Recurring Payment and click Continue. Then click the Stop button and click the Continue button that appears on the pop-up menu.

(2) If the scheduled payment date is five business days or less away, have your loan number ready and call 866-317-2347. (Eastern Time; Mon – Fri 8:00am – 9:00pm; Sat 10:00am – 2:00pm). . Tell the agent you want to cancel the scheduled payment.


Question: 50 What is “Private Mortgage Insurance” (PMI)?

PMI is insurance that protects your lender from financial loss if you stop making mortgage payments. Note: PMI only insures your lender's loss; will not pay the mortgage for you if you are injured or unemployed. To learn more, read our helpful article "What is PMI?"


Question: 51 Can I Cancel My PMI? If So, What Do I Need To Do?

Maybe. Whether you can cancel your PMI depends on several factors, such as:

Your home loan type (regular, Fannie Mae, Freddie Mac, FHA/VA, and so on.)

The age of your loan

Substantial home improvements after your loan closes.

Your payment history

The amount of value you possess in your home

Your initial step is to send us your solicitation recorded as a hard copy. Log in to your online account and click on your loan number to go to your dashboard. Click Help, click Contact Us and select Cancel PMI from the available options under What is your question about? In the Details field, give a definite portrayal of why you maintain that we should drop your PMI. Then click Submit.

It will require around 30 days for us to survey your solicitation and hit you up. Note: PMI is expected for certain advances and can't be taken out. Models:

(1) USDA loans

(2) FHA loans were closed before January 1, 2001

(3) FHA loans closed after June 3, 2013

(4) Loans with installments 30 or more days past due in the last 12 months.

(5) To learn more, read our helpful article "What is PMI?"


Question:52 Do I Have To Send You A Property Tax Bill?

Probably not. If your loan has an escrow account, you do not need to send us an invoice. We get an electronic variant of your bill and we pay it for you - before the due date.

The only exception is if you receive an outstanding, corrected, or additional tax invoice. We will also pay this bill from your escrow account, but you must send us a copy of it. Either scan the bill or take a high-quality photo and upload it through the Contact Us page of your online account. 

Log in to your online account and click on your loan number to go to your dashboard. Click Help, click Contact Us, and select Payment Escrow or Analysis from the available options under What is your question about? In the Details field, give a definite depiction of the expense charge you got. Then click the Choose File button and upload a scanned copy or photo of your tax receipt. After selecting the document file, click the Submit button.

Note: If your home loan doesn't have an escrow account, you should take care of all expense bills yourself.


Question: 53 How Can I Find Out If You Have Paid Property Tax From My Escrow Account?

Log in to your online account and click on your loan number to go to your dashboard. Click Payments, then Payment History. Your tax payment is a line item that contains the words "Tax Bill" in the Description column. The "Exchange sum" field shows the sum we paid.


Question :54 How Can I View My Upcoming Tax Payments?

Log in to your online account and click on your loan number to go to your dashboard.

Click Statements and then Taxes and Insurance. The expense sums shown are gauges in view of what we paid for you a year ago. We won't know the exact amount we have to pay until we receive your final invoice.

Question: 55 How Can I View My Tax Statements (Including Form 1098)?

Log in to your online account and click on your loan number to go to your dashboard. Click on Statements and then click on 1098 per year to view or download your most recent 1098 forms.


Federal law requires us to complete and mail your Mortgage Interest Statement (Form 1098) for that year by January 31 of the following year. After we mail your statement, we post it on our website for you to review and print at your convenience. Note: If you have chosen to receive digital statements only, we will not mail you a paper copy.

To be notified when your Form 1098 is available, you can sign up for text and email alerts. On the taskbar, click the "down" arrow next to the profile icon and select My Profile from the drop-down menu. Click Contact Preferences and then Notifications


Question: 56 Do You Pay My Additional Tax Bills (Such As Utility Charges Or Ground Rent) From My Escrow Account?

No. With a few exceptions, you have to pay the additional tax bills yourself.


Question: 57 What is my tax identification number?

Your tax identification number is the same as your social security number. If you do not have a social security number, please call our customer care team at 866-317-2347.

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